Return Policy

Return and Exchange Guidelines

We accept returns of both perishable and non-perishable products only if they are defective, damaged, or incorrect.

Please inspect your order immediately upon receipt and notify us:

If we do not receive any communication within these periods, the product will be deemed accepted, and no further claims will be processed, unless the damage or defect could not be immediately traced and requires further investigation. After approval, we will provide an exchange at no additional cost.

Conditions for Exchange

To be eligible for a return, your item must be non-perishable (such as tools, machinery and utensils), unused and unopened and in the same condition in which it was received. The item must be returned in its original packaging together with all accompanying documents, including the receipt or proof of purchase.

To start a return, you can contact us via the email addresses listed below. If your return is accepted, we will contact you via email to proceed.

Force Majeure

We shall not be liable for any delay or failure in delivery resulting from a Force Majeure event, including, without limitation, natural disasters, strikes, labor disputes, government actions or restrictions, transportation or logistical disruptions, pandemics, or any other circumstances beyond our reasonable control. In the event of a Force Majeure, we will make reasonable efforts to notify you and, in such cases, you may declare whether you wish to proceed with the completion of your order.